Refund policy

At Vylow, we carefully check our products before dispatch to ensure customer satisfaction.

1. No Return Policy

• We do not accept returns for change of mind or personal preference.

• Orders cannot be returned simply because the customer does not like the product.

2. Replacement Policy

• Replacement requests are accepted for products received in damaged, defective, or incorrect condition.

• Customers must provide a clear, continuous unboxing video showing the unopened package, the opening process, and the product.

• The video must clearly show the package condition and the issue with the product.

• Claims will be reviewed and verified by our team before a replacement is approved.

3. Important Note

• Please record an unboxing video immediately when receiving your order.

• Claims without supporting evidence may be difficult to verify.

• Replacement or other remedies will be provided in accordance with applicable consumer protection laws.

Thank you for shopping with Vylow!